“Prior to MyTek assuming our IT needs, we relied on a volunteer for our IT support,” said Dalila Gamper, Elevate Phoenix’s Education Director. “The support was pretty hodgepodge, and our volunteer’s time was limited. When our volunteer went on vacation or was not available, we just had to wait to get our IT needs resolved, which was not ideal.” Dalila shared an example of a time when their development director was having numerous computer issues during a very busy time before a big event.
With no one around to provide support, she had a lot of downtime, which was not ideal. As the organization grew, so did the technology needs. “We needed a resource who could keep moving with us, as we have a lot going on,” shared Dalila.
“It’s night and day,” said Lorraine, in response to their IT experience before and after MyTek. “We needed a more stable partner, and we got one.” Dalila concurs that engaging MyTek has made a world of difference. “Things get taken care of right away,” adding that MyTek has been able to support them at the same level of service and professionalism as they made the transition to a remote work during the pandemic. “They take care of us the same way as before when we were in the office,” added Lorraine. “We’ve had a very good experience with MyTek and would highly recommend them,” said Dalila. “They are really good at interpreting my non-technical questions and our needs and translating them into solutions that meet our needs.” “They are very professional and patient,” added Lorraine. “We’ve never had an issue that has not been taken care of quickly.”
