You’re working on a big project when all of the sudden your computer crashes. Uh oh. What do you do? Obviously, you should immediately reach out to support, but let’s look into how your acquisition of support might go, even if the issue at hand can’t be handled remotely.Â
These are the steps your business, if using our services, should go about reaching out to support.
How Our Clients Get the Support They Need
If you were one of our clients who reached out with an issue, what would we do to help? If we were your outsourced IT provider, all you would have to do would be to notify our MyTek helpdesk and let us know that something was wrong. Thanks to our monitoring services, chances are we already know and are already taking steps to work on it. This remote service lets us solve problems before they ever begin. Beyond this, there are other ways to interact with us. Here are some ways to contact us:
- You can call us at 623-312-2444
- You can submit a support ticket through your online portal
- You can send an email to support@mytek.net
Sadly, not every issue can be fixed through remote service, so sometimes one of our technicians will have to come to see you to help out with the problem.
Computer Hardware Can (And Does) Break
We hate to admit it, but computers don’t last forever and are hardly indestructible. There are so many different possibilities about what could go wrong, so our team is ready for anything. Our team is super experienced and can help you navigate just about any issue you come across.
If it’s an easy issue to fix, our technician can probably do it on the spot, otherwise, they will know exactly what to do to reach the next move.
One Way or Another, We’ll Make Sure Your Team Remains Operational With MyTek HelpDesk
If you have tech issues you’ll need help with, we’re here to help. Call us at 623-312-2444 to learn more about our MyTek helpdesk and options.