What is Included in Managed IT Services?
Companies today need a stellar IT infrastructure to complement and support their vision, product, and great team members to succeed. The digital world is built on a robust IT stack but it’s hard to put enough money and resources in to strengthen your IT when you have so many things to take care of. This is where managed IT services come into the picture!
But you might ask: what are managed IT services? And more importantly, what is included in managed IT services?
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What are Managed IT Services?
Managed IT is the process of outsourcing a portion or the entirety of your IT tasks to a third-party IT provider. Managed IT services providers (MSPs) offer a team of IT consultants that implement solutions tailored to your business needs. The services are engineered after a careful evaluation of your business and its growth potential.
The trend of outsourcing IT to MSPs is backed by solid results. According to the MarketsandMarkets report, the managed IT market is expected to be worth 329.1 billion by 2025!
Why use Managed IT Services?
With more and more companies planning to bring an MSP on board to handle their IT requirements, you might be asking: why use managed IT services? Well, the benefits are too big to ignore.
You Don’t Need to Invest a Lot of Time
Many companies do not have the time to invest in managing their own IT needs, and so they often hire a third-party company to help them out. With managed IT services, you can simply let the service provider handle everything for you.
This will make it much easier for you to focus on your core competencies and reach goals faster.
You Can Save Money
Another great benefit of using managed IT services is that it can save you a lot of money. Because your service provider will be handling all of the IT aspects of your business, there is no need for you to invest a big chunk of money to get started.
There is also no need for you to buy new equipment or maintain payroll for someone to manage your systems. You will only need to pay for the service you use, which will end up saving you money in the long run.
Your Systems Will Be More Reliable
Using managed IT services will help to ensure that your systems stay reliable. When you choose to use an MSP, they will be responsible for making sure that your systems work well and stay secure. This can make a big difference in terms of how reliable your business can be.
The stability and reliability of your system also lead to reduced downtime. Companies on average post a loss of $5,600 for each minute of system downtime. Big companies like Facebook and Google have lost billions in downtime costs in recent years and the picture looks worse for small and midsize businesses (SMBs).
You Will Improve Workforce Productivity
Lack of employee productivity leads to a loss of $1.8 trillion in the U.S., according to a HubSpot report. Multitasking can bring down efficiency by 40%, and in-house IT teams often manage tasks that can be easily delegated to others. Productivity and revenue can be boosted by proper utilization of the workforce. When you have an MSP on board, employees are able to communicate in real-time and be at their best with the help of an integrated IT ecosystem. The core IT team can focus on other critical aspects of the business while an MSP takes care of the day-to-day tasks.
What’s Included in Managed IT Services?
Most managed IT service providers offer a host of services and businesses are free to pick services that fit their budget and IT requirements. However, here are the most common services businesses look for from MSPs:
Network Testing and Monitoring
The complexities of IT networks make them vulnerable to exploits and data thefts. You can’t just patch a loophole and call it a day. In order to facilitate business continuity, you need to constantly monitor threats and mitigate issues even before they arrive.
MSPs follow a round-the-clock approach where they test new IT stacks and monitor systems in real-time. This means monitoring all aspects of the IT network to find flaws and make sure everything’s working perfectly. This is one of the major ways MSPs differ from traditional IT that is still stuck with the old break/fix model.
Overseeing Network Security & Risk Mitigation
Today network security has become the most crucial part of IT infrastructure, yet most businesses are struggling to roll out strong security protocols to shield assets against cybercrimes.
MSPs can help you navigate the world of digital security and develop plans to protect physical and admin networks. A comprehensive security plan can include spyware, adware, phishing and malware protection, routers, servers, and access point management, and spam blocking and content filtering. It can also include custom firewall management and security consultation.
The best thing about MSPs handling your security is that you can pick the packages you need and even scale the plan further.
Connectivity and Bandwidth
Securing your IT infrastructure is not where the job of an MSP ends. All kinds of businesses need fast and reliable connectivity for a smooth workflow. MSP can help you identify the best possible connectivity and bandwidth infrastructure, along with plans and invoice management.
Depending on the plan that you subscribe to, MSPs can chalk out a strategy to save you money in bills by analyzing data usage and requirements to keep the system online 24/7.
Providing Data Storage
One of the most in-demand managed IT services is data storage and backup systems. Businesses are waking up to the importance of shielding their files and sensitive information in case of a cyberattack. By storing them at a secure location and being able to access them quickly, SMBs can avoid a great deal of stress.
Leading MSPs use data warehousing where they keep essential data for businesses to access and make better decisions. They help you with database management, data migration, data backup and disaster recovery (BDR), and much more.
Managing Installations and Upgrades
Sometimes the easiest way to expose your system to hackers is by not keeping it up to date. Manufacturers unearth flaws every day and roll out patches to the devices. But constantly looking for new updates and verifying patches is not easy. It becomes almost impossible for in-house teams when there’s a huge number of machines on the floor.
Managed IT services providers have dedicated teams to manage and install updates when they become available. By managing security patches without disrupting workflow and looking out for system issues, MSPs can help you improve customer management.
Suggesting and Implementing Software Patches
Every business runs differently and every one of them has different IT needs. But without an expert’s help, you might not be able to determine the right software customization and security patches for the devices.
Managed Service Providers (MSPs) can analyze the scalability of your IT stack, your requirements and offer bespoke settings to keep your business more secure.
Network Provisioning or Virtualization
With the world quickly moving to the cloud, businesses that rely on legacy hardware find themselves with high bills and compromised security.
MSPs offer virtualization services that transfer company data to the cloud. This saves you space and money, along with improving productivity and security. They also offer network provisioning to set up devices, user access, and servers.
Performance Monitoring and Reporting
If you’re planning to scale your business, you’ll need a complete picture of your organization to make better decisions. MSPs offer performance monitoring and reporting services to help you understand the trajectory of your company.
MSPs measure key performance indicators (KPIs), analyze the workforce performance, benchmark the company’s performance against competitors, and offer efficient and timely reports to improve the company.
Providing help desk technical support
Despite having the best IT stack and a trained workforce, it’s not unusual for companies to hit a technical snag occasionally. When you come across a problem during an emergency, you’ll need an expert support staff to work with you and find solutions.
Depending on your budget, MSPs may include 24/7 helpdesk and IT support to quickly resolve your issues. You can even outsource the help desk for your customers to the MSP.
MyTek Butler: The only managed IT services businesses will ever need
From network monitoring, security management to data warehousing and cloud migration, there’s a huge range of managed IT services businesses look to outsource today. If you’re also one of them, MyTek Butler is the solution you need.
At its heart, MyTek Butler is built to serve your business. It’s affordable, it’s reliable and it gives you the flexibility to choose your own plan. MyTek Butler comes in three tiers: Butler Essentials, Butler Enhanced, and Butler Ultimate.
MyTek Butler Essentials
Butler Essentials is the ideal package for businesses that want complete control over their day-to-day operations but prefer to have an expert to help in critical situations.
In this tier, Butler will monitor your system in real-time and alert you if there’s an issue. You’re free to decide how you want to use MyTek at this moment. Essentials also includes Microsoft’s up-to-date security patches and virus and malware protection to keep your systems safe.
MyTek Butler Enhanced
MyTek Butler Enhanced brings the best of both worlds by allowing you and MyTek to share the responsibilities of running the business smoothly. The Enhanced tier includes everything offered in Essentials and adds a few more!
MyTek proactively monitors your network and takes steps to ensure business continuity in case of an issue. Apart from this, MyTek also checks Activity Directory and Shared Folders and handles software and hardware warranty renewals to prevent security issues.
With Butler Enhanced, you can choose what you want to work on and leave the rest to MyTek.
MyTek Butler Ultimate
For Phoenix businesses that are looking to completely outsource their IT to a managed IT services provider, Butler Ultimate gives them the best deal.
The Ultimate tier includes everything offered in Essentials and Enhanced and adds unlimited priority support, technology report, and much more.
With Ultimate, MyTek predicts, monitors, and fixes network, workstation, and server issues. On top of that, we also handle backup and disaster recovery (BDR) plans and offer on-site IT solutions. Butler Ultimate also includes monthly tech wellness reports to mitigate threats and quarterly meetings to help you grow your business.
MyTek is pioneering managed IT services for Phoenix companies by empowering them to take their businesses to the next level. If you’re wondering how we can help you, get in touch with us today.