Video Transcript:
You’ve probably wondered:
Can we just use AI instead of paying for a managed IT company?
It’s not a bad question.
AI is fast. It’s improving every day.
And it can answer support questions and detect some security issues.
But here’s the truth: swapping out your IT provider for AI?
That’s not replacing—it’s removing a layer of protection you may not realize you need.
Let’s step back for a second.
What does a managed IT services provider actually do?
They keep your systems up to date.
Patch vulnerabilities.
Manage software licenses.
Make sure your backups run and can be restored.
Handle user access, configure firewalls, manage vendors, review logs, deal with compliance requirements, and yes, troubleshoot issues when things break.
But they also do something AI can’t:
Think strategically.
Plan for your growth.
Help you avoid downtime before it happens.
That said, AI has come a long way.
It can flag suspicious behavior.
Automate updates.
Even respond to basic tickets automatically.
But the thing is: AI still needs setup, context, and oversight.
It doesn’t understand your business goals.
It won’t know the difference between a minor glitch and a critical failure—unless someone teaches it.
It won’t adjust priorities when your team is under a deadline.
And worse—AI doesn’t take responsibility.
If it misses something, or makes the wrong call, there’s no fallback.
Now let’s talk about risk.
If you rely purely on AI:
- Who’s securing your admin accounts?
- Who’s testing backups and reviewing logs?
- Who’s verifying compliance for HIPAA, CCPA, or industry standards?
Most AI tools are reactive.
They don’t do well with nuance or long-term planning.
They need clean data, clear prompts, and ongoing updates.
And let’s not forget: AI can be exploited too.
There’s AI-driven phishing now.
Prompt injection attacks.
Even model manipulation where bad actors trick AI into leaking sensitive info.
So what’s the right answer?
Look for an IT provider who uses AI—but doesn’t rely on it blindly.
At MyTek, we’ve been building AI into our service stack where it makes sense like smart alerts, automated patching, AI-based monitoring.
But we pair that with real people like engineers who understand your business, can talk you through an issue, or jump in when things go sideways.
Because here’s the bottom line:
AI is a powerful tool, but you still need the crew who knows how to use it.
You wouldn’t hand your accounting over to a calculator.
You’d hire an expert who uses a calculator.
Same with IT.
It’s not AI or an IT provider.
It’s AI with the right IT provider.
So if you’re asking,
“Can I ditch my IT company and just use AI?”
The better question is:
“Do I have a provider who’s using AI the smart way, so I don’t have to worry?”
If your answer is no, MyTek can help.