24/7 Help Desk
Prevent downtime from ruining your business’ operations.
MyTek can solve all your IT needs. For your business to be successful, it is essential that communication and information run smoothly and efficiently. When your technology isn’t working as it should, it can cause problems for your employees and hinder your business’ ability to finish projects, operate efficiently and generate revenue.
Our expert technicians understand that you need your IT up and running properly at all times. That’s why we offer a 24/7 help desk service. If a technological component in your business is down, you can call one of our certified technicians and we will help you resolve your issue and get everything back up and running.
Local Human Experts Just a Phone Call Away
Our Technicians are 21st Century Technology Experts
As Arizona small and medium-sized businesses implement today’s cutting-edge technology solutions to stay up-to-date with competitors, their demand for IT support exceeds what they internal employees are capable of supporting. This is where MyTek can fill the gap and provide your business with 24/7 support for all hardware and software issues. With our service, you won’t have to worry about the business being affected by technological issues.
Mitigate Risk With Remote Support
Solving IT problems does not need to put stress on your employees.
Your employees weren’t hired to solve IT problems. Don’t put stress on them when the technology doesn’t work how it should. It can drain their productivity and morale. With our 24/7 Help Desk support, employees can reach us at anytime to solve their IT issues and continue focusing their efforts on their responsibilities.
When communicating with our comprehensive help desk for support, our technicians will use remote monitoring and maintenance solutions to securely gain remote access to your system. They utilize best practices in order to ensure they access your technology in the safest manner to get your systems functioning properly again.
Our help desk service provides the following features:
- 24/7/365 support from certified friendly and knowledgeable technicians
- Fast and reliable call resolution
- Remote access and support
- Access to tiered support
- HIPAA and SSAE16 SOC2 compliant
- Indexed logs for critical IT services
- Technicians versed in ITIL best practices
- Support for Microsoft, Apple, and Linux
If you are searching for a solution to support your company’s crucial end-point technology, look no further than MyTek. If you would like more information about our 24/7 Help Desk and our other productivity-building managed IT services, contact us today at 623-312-2440.