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West Coast Partitions (https://westcoastpartitions.com) is an Arizonabased commercial construction subcontractor specializing in metal stud framing, drywall, insulation and interior and exterior paint. The company serves general contractors with a focus on the data center, public sector, gaming and manufacturing industries. West Coast Partitions has served contractors for nearly a decade with a team of 145 employees and growing.
West Coast Partitions had an existing managed IT services partner, but they had concerns about the lack of service and follow through on issues. “Simple things took a long time to resolve,” stated Stephanie Randol, Vice President of Finance and Administration for West Coast Partitions. Randol shared a story of how they were having an ongoing issue with storage and data being backed up properly. They ended up in a situation where the solution was to just keep buying more storage, which we learned after meeting with MyTek was not the ideal solution. “We are a risk adverse company. If simple IT things were taking this long, it raised concerns for us should larger IT issues occur like a server down or security breach. We had concerns that our current vendor could not handle it well,” shared Randol. These concerns prompted West Coast Partitions to seek a new managed IT services partner, which led them to find and select MyTek as their new partner.
“We are a company that really values relationships and have longstanding and repeat client ourselves,” shared Randol. “While we wanted a more reliable IT partner and better quality in our service, we also wanted a partner that aligned with our relationship-focused business environment.” “We met with MyTek in person at our office. They brought a good crew of their team. We took a tour of our office and got a chance to speak one-on-one in person,” said Randol. “The relationship piece is as important to us as the service quality piece.” She added that they wanted a partner that when an IT issue arose, they could pick up the phone and speak with a human they knew versus a robot or random person. “If you call MyTek, you will get someone on the phone. They will assess urgency and begin working on the issue immediately,” said Randol.
With MyTek managing West Coast Partition’s managed IT services, the company has experienced the following benefits:
• Faster response times handled by a MyTek staff person who they have a relationship with and trust.
• Confidence that their IT partner can handle both the daily technology needs of the company as well as if unexpected issues arise.
• A solution to their data storage and backup issue that is automated so that they never run out of storage and have a data backup failure.
• Increased cybersecurity to protect the company and its data, including employee training to ensure employees know how to recognize a potential cyberattack and avoid it.
• The confidence that they have a proactive IT partner that is handling the day-to-day but also maintaining a bigger picture perspective on their IT infrastructure and making recommendations, as needed.
“We really appreciate the MyTek team from Tim [Tiller, MyTek CEO] to our day-to-day contacts and interactions. Everybody is helpful. Everybody works to make WCP successful, and that does not go unnoticed,” said Randol. “With MyTek you’re working with real people who regardless of your industry will work to understand your business needs from and IT standpoint.”
