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Help! My Staff Hates My Company’s IT!

Help! My Staff Hates My Company’s IT!

Fellow business owners, do you ever feel like you need to walk around on eggshells when it comes time to implement a new process or policy with your employees? Does it seem like your staff fights back tooth and nail when there is any technology change or IT restriction? You aren’t alone.

Your provider of Phoenix IT services does what they can to minimize the impact of changes on your organization. However, new security measures and technology improvements by nature require people to change their habits. More often than not, employees aren’t very aware of IT security threats (like hackers) or the ramifications of improper data-sharing habits. Even if your Phoenix business IT security only requires proper password management for non-technical employees, you have probably felt the push-back when implementing necessary IT changes.

Phoenix IT Services Provider MyTek Network Solutions Provides Resources to Get Everyone On-Board with Technology Changes

You probably didn’t hire most of your employees for their knowledge and understanding of network security. As a business owner, change management can be challenging. Your Phoenix business IT headaches are often more than keeping your infrastructure operational, they are getting everyone to understand why they must adapt to new policies and systems. As a simple example, let’s go back to passwords:

A Real-World Example of Employees Rejecting IT Security
Let’s say your Phoenix IT provider suggests that you set up group policies on your network to enforce secure passwords across the board. That includes forcing users to reset their network password every 30 days, not repeating the same password, and having complexity requirements.

If you are like most business owners, you approve the change and move on. Your Phoenix IT services company implements the change, and suddenly your employees start getting prompted to change their passwords. It’s likely some users are going to follow the prompts and do so without a hitch, but some are going to mildly mutter about the change, and a few are going to protest it. This might not even get directly to you right away either - they’ll complain to their immediate manager or their friends around the water cooler. In the worst cases, seemingly simple security change can bring out the poison. When it does finally trickle up to C-level, it’s going to feel insane how much it has escalated. After all, it’s just over a simple password policy, and it is to protect the data of the business that signs their checks! I’m not even the victim of this and the idea heats me up too!

This is a little bit of an extreme case and not typically the norm, but I assure you it does happen. It’s worth mentioning some other policies that could rile up your employees:

  • BYOD (Bring Your Own Device) Policies - From employees not wanting their employer to dictate how they manage their personal mobile devices, despite setting up company email and cloud accounts to use the device for work, to bringing in unprotected devices and connecting them to the network, this security concept always seems to be a major hit or a major miss for people. (Learn more about Mobile Device Management here.)
  • Firewalls and Content Filters - “What do you mean, YouTube is blocked?” You’d be surprised how many businesses suffer from wasted time from video streaming sites and social media, or maybe you wouldn’t. While common, it’s usually just a handful of provocateurs who regularly misuse the Internet while at work. Still, the solution is locking things down, and for some reason, that can be upsetting to some users.
  • Implementing New Technology - This is probably the most common. Let’s say you roll out a new line of business app or move your data to the cloud. You put your managers and staff through training to learn the new system and provide instructions for proper use and follow up a week or two later only to find some employees are following the new procedures and others are pushing against the grain and going their own way.

The list goes on though. Almost any kind of security implementation could potentially drum up murmurs from employees. Does your new VoIP system record calls and let managers barge in to help staff? Did you install an IP camera system to protect company assets (and potentially, your employees)? Employees are concerned that business technology is spying on them.  Are you blocking users from installing unauthorized software on company workstations to prevent software license nightmares? You name it, and someone will potentially be unhappy about it.

What’s the Fix? Are My Employees Working Against Me?
There’s good news. It’s pretty likely that your employees aren’t conspiring to take down your business. In fact, all this stress, flack, and frustration that business owners and managers receive is often because your users want to get their job done effectively.

Wait, what?

Phoenix business IT policies just may not make sense to them. It all goes back to your employees not understanding the importance of security. Remember, to many, security starts and ends with the password, and that’s if you are lucky. To them, a new security policy or change to IT just feels like a roadblock. Phoenix IT security just doesn’t seem reasonable to them. Imagine waking up one day and discovering that we switched measurement systems while you were asleep, and now you need to convert back and forth between miles and kilometers during your morning commute. Everything you’ve known is now wrong, and that can be extremely taxing when you simply just want to accomplish a goal.

If the core problem lies in your employees not being security minded, the fix becomes simple - be a megaphone for security. By collaborating with a Phoenix IT services company like MyTek Network Solutions, you can better educate your employees and involve them in the changes. MyTek provides you with information that's digestible for all employees and can help you develop a communication plan for IT changes so that no one feels hijacked by changes.

It Starts with Leaders
When implementing new security policies, software, or technologies that will affect your employees and how they work, it’s important to loop in both the C-level and managers to go over the vision and goals. Sometimes, it’s as simple as a quick elevator pitch, and other times it doesn’t hurt to explain why things are changing. If management is on board, they will be equipped to educate and answer questions for the rest of the staff. By partnering with a Phoenix IT Services company that understands change management, your managers will have the resources they need to inform everyone.

You Aren’t Looking for Acceptance
This doesn’t mean your IT decisions suddenly need to be democratic. When it comes to IT security and the protection of your company’s (and your clients’) data, this really isn’t up to your staff. The key is getting them on board and providing education to make security top of mind.

By setting up regular internal security meetings or adding IT security as a point to your regular staff meetings, you and your management team can help explain the why behind new policies and changes, and in a lot of cases, identify other issues that you might not be aware of. Plus, this encourages an ongoing culture of security, giving you and your team a platform to discuss and implement further training and help your users identify issues.

We realize not all business owners are fluent in IT security either, and we’re happy to help you establish a culture of security. If you need help implementing Phoenix IT services without the pushback, reach out to MyTek Network Solutions by calling 623-312-2440 to start protecting your business from the bottom up. MyTek can help you with IT headaches like change management as it keeps your data flowing and your business secure. Click here to learn how you can resolve your IT headaches.

 

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Saturday, September 22, 2018

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