Help Desk Services

As the frontline in supporting your business’s information technology infrastructure, the primary role of a Help Desk is to maximize your employee up-time and minimize business downtime. The Help Desk has the potential to impact overall customer satisfaction more than any other department in your business.

When your organization uses MYTEK’s Help Desk services and solutions, comprehensive help for mid-sized to enterprise level businesses is available from trained professionals who are responsive, have the right expertise, and are focused on providing quality customer-centric service. MYTEK’s Help Desk services provide your business with higher user satisfaction (professionalism and overall experience), effective incident management (accurate and efficient call handling to remediation) and incident problem management (working within target SLA timeframes). Our Customer fulfillment and performance metrics demonstrate one of the highest approval rating, which we attribute to three key areas – MYTEK’s People, Process, and Performance.

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Tier 1 Help Desk Support

Procedural Based Remediation: A request consisting of call logging, performing basic call script/procedural based triage, troubleshooting and MAC requests for a defined scope of services. A procedural based Help Desk requests average remediation time is 15 minutes or less. MYTEK’s technical support is available for the defined Supported Applications, Supported Systems, and Move Add Change (MAC) items.

Tier 2 Help Desk Support

Analysis & Troubleshooting Remediation: Remote technical support services perform triage and troubleshooting for technical issues in an attempt to resolve specific problems with the existing applications, systems, or network devices. Along with troubleshooting and issue remediation, MYTEK will facilitate 3rd party escalation and technical support, which is available for the defined Supported Applications and Supported Systems.

Custom Applications

Development analysts provide a second layer of support to the customer’s point of contact by performing analysis, debugging and unit testing of the reported issues in an attempt to resolve specific problems being experienced with the defined custom application(s).

Contact Mytek

Leave this empty:



A MYTEK consultant will contact you within the same business day.


OR call NOW! 877-236-8583 (option 2)