Dealer IT Services for Wireless Retail Partners

Focus on your customers and leave the IT services to us. Call MYTEK at 877.236.8583 to get started today.

Turnkey Retail Store Setup

Smarter operations are tactically essential and provide a path to strategic management. Our retail store setup services focus on strategic project management and true 24x7x365 vendor support to ensure successful implementation and compliance.

We can perform a variety of services and functions to fit both your budget and your unique needs:

  • Remote and on-site support for your sales pods
  • Network and connectivity support
  • End user issue resolution
  •  POS troubleshooting (speed, connectivity, internet)
  • PC auditing, monitoring and updating
  • Technology planning
  • CIO services
  • Email and domain hosting
  • IT work and ad-hoc projects

Hassle-free Monthly Contracts

We offer ongoing monthly contracts to wireless retailers that provide peace of mind with 24x7x365 operational support. Experience our excellent service and support firsthand, and you’ll quickly realize the benefits of having MYTEK as your IT services partner.

We can perform a variety of services and functions to fit both your budget and your unique needs:

  • Support call acknowledgement, ticket creation, remote support, triage, dispatch, problem   resolution, reporting and dedicated account manager
  • Voicemail option available if all agents are busy or if the request is after-hours
  • Maintain sales pod compliance with T-Mobile directives
  • Sales Pod computer patching and antivirus software management
  • Remote support for printers and print drivers
  • Remote support of POS peripherals: monitors, Ingenicos, Tellermate, Tellechecks, credit card swipes,   barcode scanners, inventory scanners, keyboards/mice
  • Hardware replacement escalations setup per dealer request
  • Bi-weekly participation with T-Mobile teams on your behalf to stay in-touch with present and future IT   initiatives from T-Mobile
  • Internet connectivity support

ALWAYS UP

With the ALWAYS UP solution, your store internet is never down due to an internet circuit outage. The store POS, security and other internet connected services are always accessible so that customer sales and outstanding service are realized.

ALWAYS UP can include the following services:

  • Procurement of CradlePoint T-Mobile compliant device
  • Failover bandwidth
  • Device monitoring and maintenance
  • Response to downtime alerts
  • Creation of circuit down ticket with the primary circuit provider
  • Liaison with the primary circuit provider until service is restored
  • Quarterly testing of the failover solution
  • Guaranteed uptime or Mytek pays $100 for every hour the store is down*

Contact MYTEK Today

Focus on your customers and leave the IT services to us. Call MYTEK at 877.236.8583 to get started today.

*Contract states all terms and conditions of guarantee.